Shipping policy
Shipping Policy
Thank you for shopping with Houston Cool Girl! We strive to deliver your orders as quickly and safely as possible. Please review the following shipping policy for important information regarding our shipping process.
1. Processing Time
- All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
- During high-demand periods or unforeseen delays, processing times may be extended. If there is a delay, we will notify you via email.
2. Shipping Rates & Delivery Times
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. Once your order has been processed, shipping times within United States are as follows:
- Standard Shipping: Estimated delivery time is 5-7 business days.
You’ll receive a tracking number once your order ships so you can monitor its progress. During high-demand periods or unforeseen delays, processing times may be extended. Please note that delivery times may be longer during peak season or due to factors such as weather conditions or carrier delays. If there is a delay, we will notify you via email.
3. Shipping Methods
At this time we only offer Standard Shipping.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment directly on the carrier's website.
5. Shipping Issues
If you experience any issues with your shipment—such as lost or damaged packages—please contact us at hello@houstoncoolgirl.com as soon as possible. We will assist you in resolving any issues with the carrier. Please note that while we will do our best to help, Houston Cool Girl is not responsible for packages lost or delayed by the carrier.
6. Address Accuracy
Please double-check that your shipping address is correct when placing your order. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Contact Us
If you have any questions about shipping or need assistance, feel free to reach out to us at:
Email: hello@houstoncoolgirl.com
We are here to assist you and ensure your shopping experience is as smooth as possible.