Refund policy
Refund Policy
Thank you for shopping with us! We truly appreciate your business. Please take a moment to review our refund policy, which outlines the terms and conditions for refunds and exchanges.
1. All Sales Are Final
Once a purchase is completed, it is considered final. We do not offer refunds, exchanges, or cancellations for any items, including but not limited to products, services, or digital goods. By making a purchase, you acknowledge and agree to these terms.
2. No Exceptions
Due to the nature of our products and services, we are unable to process any requests for refunds or returns. This policy helps protect both our business and our customers from potential fraud or misuse. Please review your order details carefully, including product descriptions, sizes, and quantities, before finalizing your purchase.
3. Order Confirmation and Accuracy
Once an order is placed, we begin processing it immediately to ensure timely fulfillment. We strongly encourage customers to double-check all order details, including items, shipping address, and payment information, before confirming the purchase. Unfortunately, we are unable to make changes or offer refunds once an order is confirmed.
4. Defective or Damaged Items
In the unlikely event that you receive a defective or damaged item, please contact our customer service team within 5 days of receiving your order. We will assess the situation on a case-by-case basis and may offer a replacement or store credit for the defective or damaged item. This policy does not apply to items that have been used, altered, or damaged through misuse or wear and tear. Please note that while we will do our best to help, Houston Cool Girl is not responsible for packages lost or delayed by the carrier.
5. Product Descriptions and Information
We strive to provide accurate and detailed descriptions for all our products. If you have any questions or need clarification regarding an item, please reach out to us before making your purchase. Our customer service team is happy to assist with sizing, specifications, or any other concerns.
6. Change of Mind
We regret that we cannot accommodate any changes of mind after a purchase has been made. We encourage you to carefully consider your decision before proceeding with your order. If you have any doubts or need assistance, please contact our customer service team before completing your purchase.
7. Acknowledgement
By completing your purchase, you acknowledge and agree to this No-Refund policy.
Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with an order, please don’t hesitate to reach out to our customer support team at:
Email: hello@houstoncoolgirl.com
We are here to assist you and ensure your shopping experience is as smooth as possible.
Thank you for your understanding and support. We truly appreciate your business!