Privacy policy

Privacy Policy

Last updated: December 4, 2024

This Privacy Policy describes how Houston Cool Girl (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from houstoncoolgirl.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information that we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you.
  • Provide or improve the Services.
  • Comply with any applicable legal obligations.
  • Enforce applicable terms of service.
  • Protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you interact with us directly, we may collect the following types of personal information:

  • Contact details: Name, address, phone number, and email.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, security questions, and other details used for account security.
  • Customer support information: Information you provide in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect about Your Usage

We may automatically collect certain information about your interactions with the Services ("Usage Data"). This information may include:

  • Device information.
  • Browser information.
  • Network connection information.
  • IP address and other details regarding your interaction with the Services.

We use cookies, pixels, and similar technologies ("Cookies") to collect this data.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. These may include:

  • Companies who support our Site and Services (e.g., Shopify).
  • Payment processors who collect payment information (e.g., credit or debit card details).
  • Third-party services and advertising partners who may collect data on your interaction with our Services.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See the section below on Third-Party Websites and Links for more information.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

  1. Providing Products and Services: To process your payments, fulfill orders, send notifications related to your account and transactions, manage your account, arrange shipping, and facilitate returns and exchanges. We may also enhance your shopping experience using Shopify and other Shopify services.

  2. Marketing and Advertising: To send marketing, advertising, and promotional communications, and tailor the services and ads you see on our Site and elsewhere.

  3. Security and Fraud Prevention: To detect, investigate, and take action regarding fraudulent, illegal, or malicious activity.

  4. Communicating with You and Service Improvement: To provide customer support, improve our Services, and maintain our business relationship with you.

5. Cookies

Like many websites, we use Cookies to improve and personalize your experience on our Site. For more information on how Shopify uses Cookies, visit Shopify's Cookie Policy.

You can control the use of Cookies through your browser settings. However, disabling Cookies may impact your experience on the Site and may prevent certain features from functioning properly.

Please note, our Site does not respond to "Do Not Track" signals sent by your browser. For more information on "Do Not Track" signals, visit allaboutdnt.com.

6. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for the following purposes:

  • Vendors or service providers: Such as IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment services.
  • Business and marketing partners: To provide services and advertisements to you.
  • Affiliates: Within our corporate group.
  • Legal compliance: To comply with legal obligations or respond to subpoenas, search warrants, and similar requests.
  • Business transactions: In connection with mergers, acquisitions, or bankruptcy.

We do not use or disclose sensitive personal information without your consent, or for the purposes of inferring characteristics about you.

7. Third-Party Websites and Links

Our Site may provide links to third-party websites. If you visit a third-party site, please review their privacy and security policies. We are not responsible for the privacy practices of these sites.

8. Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. Security and Retention of Your Information

While we strive to protect your personal information, no security measures are completely foolproof. We recommend that you avoid sending sensitive or confidential information through insecure channels.

We retain your personal information as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations.

10. Your Rights

Depending on where you live, you may have certain rights related to your personal information, including:

  • Right to Access: Request details of the personal information we hold about you.
  • Right to Delete: Request that we delete your personal information.
  • Right to Correct: Request corrections to inaccurate information.
  • Right of Portability: Request a copy of your personal information and transfer it to a third party.
  • Restriction of Processing: Request that we limit how we process your personal information.
  • Withdrawal of Consent: If we process information based on consent, you may withdraw your consent at any time.

You may exercise these rights by contacting us directly. We may need to verify your identity before fulfilling your request.

11. Complaints

If you are not satisfied with how we handle your personal information, you may contact us directly or, depending on where you live, lodge a complaint with your local data protection authority.

12. International Users

Your personal information may be transferred, stored, and processed outside of the country in which you reside. If you are located in the European Union, we will use appropriate safeguards, such as Standard Contractual Clauses, for any transfers outside the EU.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: hello@houstoncoolgirl.com

We are here to assist you and ensure your shopping experience is as smooth as possible.

Thank you for your understanding and support. We truly appreciate your business!