FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer a wide range of high-quality products, including:

  • Clothing: Stylish and comfortable apparel for every occasion.
  • Accessories: Trendy and practical accessories to complement your look.
  • Home Goods: Functional and decorative items to enhance your living space.

We strive to provide accurate and detailed descriptions for all our products so you can shop with confidence.

2. How can I place an order?

Placing an order is simple:

  1. Browse our website and add your desired items to your shopping cart.
  2. When you're ready, click on the cart icon and proceed to checkout.
  3. Enter your shipping and payment details.
  4. Complete your purchase, and you'll receive an order confirmation email with all the details.

3. Do you offer international shipping?

Currently, we only offer shipping within the United States. Unfortunately, we do not currently offer international shipping, but we are working to expand our shipping options. Please stay tuned for future updates!

4. How long will it take to receive my order?

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. Once your order has been processed, shipping times within United States are as follows:

  • Standard Shipping: Estimated delivery time is 5-7 business days.

You’ll receive a tracking number once your order ships so you can monitor its progress. During high-demand periods or unforeseen delays, processing times may be extended. Please note that delivery times may be longer during peak season or due to factors such as weather conditions or carrier delays. If there is a delay, we will notify you via email. 

5. Can I change or cancel my order?

Once a purchase is completed, it is considered final. We do not offer refunds, exchanges, or cancellations for any items, including but not limited to products, services, or digital goods. By making a purchase, you acknowledge and agree to these terms.

6. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment directly on the carrier's website.

7. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shopify Payments

By providing payment information, you represent and warrant that you have the right to use the payment method and authorize us to charge the full amount of the order to the provided payment method.

8. What should I do if my item is damaged or defective?

In the unlikely event that you receive a defective or damaged item, please contact our customer service team within 5 days of receiving your order. We will assess the situation on a case-by-case basis and may offer a replacement or store credit for the defective or damaged item. This policy does not apply to items that have been used, altered, or damaged through misuse or wear and tear.  Please note that while we will do our best to help, Houston Cool Girl is not responsible for packages lost or delayed by the carrier.

9. Do you offer sizing information?

Yes! Each clothing item includes a manufacturer's sizing chart on its product page. Please review it carefully before purchasing to ensure the best fit.

10. How should I care for my clothing?

To keep your clothing looking its best, we recommend:

  • Machine wash cold with like colors.
  • Tumble dry low or hang dry to preserve fit and fabric.
  • Use low-heat ironing if needed.
  • Avoid bleach, high heat, or dry cleaning unless specified on the garment's tag.

Always check the care label on each item for specific instructions.

11. How do I contact customer support?

If you have any questions or need assistance, feel free to reach out to our customer support team:

  • Email: hello@houstoncoolgirl.com

We are here to assist you and ensure your shopping experience is as smooth as possible.